Technical Services
Normal business hours for telephone and e-mail support:
| Region | Availability | How to Reach Us |
| EC | 8:30AM to 7:00PM CET Mon-Fri | +352 671 882 215 |
| Asia-Pacific | 8:30AM to 7:00PM SGT Mon-Fri | +65 629 20 100 |
| Singapore | 9:00AM to 6:00PM SGT Mon-Fri | +65 629 20 100 |
| China | 9:00AM to 5:00PM CST Mon-Fri | +86 132 2996 6586 |
| Russia | 9:00AM to 7:00PM CET Mon-Fri | +7 495 946 94 42 |
| The Republic of Kazakhstan | 9:00AM to 6:00PM CET Mon-Fri | +7 7232 49 29 67 |
| Ukraine | 9:00AM to 6:00PM CET Mon-Fri | +380 44 331 2425 |
During non-business hours and on AiMediq-observed holidays, response time for speaking with a qualified technical services representative will be within 2 hours (typically under 30 minutes). Emergency services may be available after normal business hours by phone +352 671 882 215.
Technical Services options
| Standard Warranty | Extended Warranty | |
| Hardware Repair | ✓ | ✓ |
| Performance Verification (i.e. functional test, electrical check, alarm check, software updates, etc.) | ✓ | ✓ |
| Support by Phone | ✓ | ✓ |
| Remote VPN Support | ✓ | ✓ |
| Software Updates | ✓ | ✓ |
| Product Specialist Training (online) | ✓ | ✓ |
| Product Specialist Training (onsite) | ✓ | |
| On-Site technical support Response | ✓ | |
| Software Feature Upgrades | ✓ | |
| Hardware Replacements | ✓ |